Shipping policy
Shipping Policy
Introduction
At Machinery Nexus, we are dedicated to providing a seamless and transparent shipping experience for all our customers purchasing high-quality, commercial machinery. This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased from our website, www.machinerynexus.com.
Shipping Destinations
Countries We Ship To:
United States (domestic)
Canada
European Union countries
Australia
United Kingdom
Other international locations (Please inquire directly for specific countries)
Future Expansion:
We are continuously working to expand our shipping destinations. Please check back for updates or contact us for shipping to a specific region.
Shipping Costs
Domestic Shipping (USA):
Standard Shipping: Free shipping on orders over $5,000.
Flat Rate Shipping: For orders under $5,000, we charge a flat rate depending on the size/weight of the product. This will be calculated at checkout.
White glove delivery and installation options are available for an additional fee.
International Shipping:
Flat Rate Shipping: International shipping fees will be calculated at checkout based on the destination and product weight.
Customs and Duties:
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by local authorities. These charges are the customer’s responsibility and will be collected directly by the shipping carrier at the time of delivery.
No Hidden Fees:
All shipping costs are calculated at checkout with no hidden fees.
Order Processing Time
Processing Time:
Orders are processed within 3-5 business days (Monday to Friday, excluding holidays). Some high-ticket items or large machinery may require longer processing due to additional handling and logistics.
Order Cut-Off Time:
Orders placed before 3:00 PM EST will begin processing the same day.
Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
Domestic Shipping (USA):
Standard Shipping: 5-7 business days (depending on the location and item size).
Expedited Shipping: For larger equipment, delivery could take 7-10 business days, depending on the destination.
International Shipping:
Standard International Shipping: 10-15 business days (may vary based on location and customs).
Notes:
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, customs clearance, or carrier delays.
Shipping Methods and Carriers
Reliable Carriers:
We partner with reputable carriers to ensure your products arrive safely. For high-ticket, large items, we use specialized freight services.
Domestic Carriers:
UPS, FedEx, USPS (for smaller packages)
Freight shipping for large items like washers, dryers, and refrigerators
International Carriers:
DHL, FedEx International
Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.
Insurance:
All shipments are insured against loss or damage. If there are any issues with your shipment, please contact us immediately for assistance.
Order Tracking
Tracking Information:
Once your order is shipped, you will receive an email containing:
Tracking Number
Carrier Name
Link to Track Your Package
How to Track Your Order:
Visit machinerynexus.com/track-order or use the carrier’s website to track your order.
Assistance:
If you have any questions or need help tracking your order, please contact our Customer Service Team at support@machinerynexus.com.
Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us immediately at support@machinerynexus.com or (307) 316-1952.
Lost Packages: If the tracking information indicates your package was delivered, but you haven’t received it:1. Verify the shipping address you provided.
2. Check with neighbors or building management.
3. Contact us, and we will assist in locating your package.
8.2 Damaged Packages
Reporting Damage: If your package arrives damaged, please:
Take photos of the damaged packaging and items.
Contact us within 7 days at support@machinerynexus.com
Resolution: We will work with you to arrange a replacement or refund, as appropriate.
Missing Items
If any items are missing from your order:
Contact us within 7 days of receiving your package.
Provide your order number and a description of the missing item(s).
Resolution: We will promptly resolve the issue by sending the missing item(s) or offering a refund.
Return and Refund Policy
Returns:
We accept returns within 30 days of receiving your order.
Conditions for Returns:
Items must be unused, undamaged, and in their original packaging.
Certain items, such as custom-built machinery or used equipment, may not be eligible for return.
Return Shipping Costs:
Customer Responsibility: Return shipping costs are the customer’s responsibility, unless the item is defective or not as described.
Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
Refunds:
Refunds will be processed within 14 days after we receive the returned item. Refunds will be issued to the original payment method.
For more details, please refer to our Return and Refund Policy.
Incorrect Address
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages:
If a package is returned to us due to an incorrect address:
We will contact you to arrange reshipment.
Additional shipping charges may apply.
International Customs and Duties
Customs Clearance:
International shipments may require customs clearance, which can cause delays beyond the estimated delivery time.
Taxes and Duties:
Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility and will be collected by the shipping carrier at delivery.
Customs Policies:
Customs policies vary by country. Please contact your local customs office for more information.
Contact Information
If you have any questions or concerns regarding your shipment, please contact us at:
Customer Service Email: support@machinerynexus.com
Company Address: Machinery Nexus LLC 1021 E Lincolnway, Cheyenne , WY 82001 USA
Our customer service team is available Monday to Friday, 9 AM to 6 PM EST.
Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any changes or clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for choosing Machinery Nexus!
We value your business and are committed to providing you with outstanding service and high-quality products.